Junior IT Support Specialist - Bali, Indonesia

Are you a tech-savvy problem-solver eager to launch your career in IT support? Atlas Outsourcing is seeking a motivated Junior IT Support Specialist to join our dynamic team in Bali, Indonesia. This is your chance to contribute to a forward-thinking company that values innovation and teamwork. As a Junior IT Support Specialist, you'll be at the heart of our operations, providing essential IT support to our clients and ensuring seamless business continuity. With a vibrant work environment and opportunities for growth, Atlas Outsourcing is the perfect place to start your IT support journey.

In this role, you'll use a variety of tools and software, including ServiceNow, Jira, and Microsoft 365, to manage and resolve IT issues efficiently. You'll work closely with our team to troubleshoot problems, implement solutions, and ensure our systems run smoothly. This position offers a competitive salary and a chance to work in a dynamic, fast-paced environment.

Join Atlas Outsourcing and be part of a team that's shaping the future of IT support in Bali. We're looking for someone with a passion for technology and a commitment to delivering exceptional service. If you're ready to take your career to the next level, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide level 1 IT support to end-users, including troubleshooting hardware and software issues.
• Assist in the installation, configuration, and maintenance of IT systems and applications.
• Monitor and maintain IT infrastructure, including servers, networks, and workstations.
• Document and track IT issues using ServiceNow and Jira.
• Collaborate with the IT team to implement and maintain IT policies and procedures.
• Assist in the management of user accounts and access permissions using Microsoft 365.
• Provide training and support to end-users on IT systems and applications.
• Participate in on-call duties to ensure 24/7 IT support coverage.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in IT support or a similar role.
• Proficiency in ServiceNow, Jira, and Microsoft 365.
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Familiarity with ITIL framework and best practices.
• Ability to work in a fast-paced, dynamic environment.
• Fluency in English and Bahasa Indonesia.

🛠️ Keahlian

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