Field Collection Officer - Semarang (Kedungmundu)

Join BFI Finance Indonesia as a Field Collection Officer in Semarang and play a pivotal role in ensuring smooth customer repayments while maintaining strong client relationships. This position offers a dynamic work environment where you will engage directly with clients, resolve payment issues, and contribute to the company's financial performance. Based in Kedungmundu, Semarang, you will be at the forefront of our collection efforts, utilizing your problem-solving skills and empathy to achieve outstanding results.

As a Field Collection Officer, you will be responsible for visiting clients to collect payments, negotiate repayment plans, and provide exceptional customer service. You will work closely with our sales and customer service teams to ensure a seamless experience for our clients. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong relationships with clients.

We are looking for a proactive and detail-oriented individual with a strong background in customer service and collection management. If you are passionate about helping clients and have a knack for resolving issues, we invite you to apply for this exciting opportunity at BFI Finance Indonesia.

📋 Tanggung Jawab Pekerjaan

• Visit clients to collect payments and resolve payment issues.
• Negotiate repayment plans and follow up on overdue accounts.
• Provide exceptional customer service and build strong client relationships.
• Utilize collection software such as SAP and Oracle to track and manage accounts.
• Conduct regular follow-ups and updates with clients to ensure timely payments.
• Collaborate with the sales and customer service teams to ensure a seamless client experience.
• Maintain accurate records of all collection activities and client interactions.
• Adhere to company policies and procedures to ensure compliance and efficiency.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in customer service or collection management.
• Strong communication and interpersonal skills to build and maintain client relationships.
• Proven ability to resolve payment issues and negotiate repayment plans.
• Familiarity with collection software such as SAP and Oracle.
• Detail-oriented with excellent organizational and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Valid driver's license and reliable transportation.
• Proactive and customer-focused mindset with a passion for helping clients.

🛠️ Keahlian

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