Guest Experience Host - Elevate Hospitality in Bali

At Travel + Leisure Co., we redefine hospitality by creating unforgettable experiences for our guests. As a Guest Experience Host in the vibrant heart of Kuta Selatan, Bali, you will be the face of our brand, embodying warmth, professionalism, and a genuine passion for travel. Our mission is to ensure every guest feels at home, from the moment they arrive until they depart, making their stay in Bali truly exceptional.

In this role, you'll be the first point of contact for our guests, providing them with a warm welcome and assisting with check-in, room assignments, and any immediate needs. You'll also be responsible for guiding guests through our amenities, recommending local attractions, and ensuring their overall satisfaction. Using our state-of-the-art Property Management System (PMS) and Concierge software, you'll manage guest requests efficiently, coordinating with our housekeeping, dining, and other departments to deliver seamless service.

Join us and be part of a team that is passionate about creating memorable travel experiences. With a competitive salary and a vibrant work environment, this is your chance to elevate your career in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Greet and welcome guests upon arrival, ensuring a warm and professional first impression.
• Assist with check-in and check-out processes, including room assignments and key distribution.
• Provide excellent customer service, addressing guest inquiries and concerns promptly and professionally.
• Guide guests through our hotel amenities, recommending local attractions, dining options, and activities.
• Use our PMS and Concierge software to manage guest requests, coordinating with housekeeping, dining, and other departments.
• Ensure guest rooms are prepared and maintained to high standards, working closely with housekeeping staff.
• Promote our hotel's services and facilities, ensuring guests have a positive and memorable stay.
• Maintain accurate and up-to-date guest records, ensuring all information is properly documented.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 2 years of experience in hospitality, preferably in a front desk or guest services role.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in English, both written and spoken, as it is the primary language of our guests.
• Familiarity with PMS and Concierge software, such as Opera, Cendyn, or similar systems.
• Ability to work well under pressure and in a fast-paced environment.
• Enthusiasm for travel and a genuine passion for creating memorable guest experiences.
• Valid ID and the ability to work legally in Indonesia.

🛠️ Keahlian

Lowongan Terkait